Customer Success Manager

About

A propos

Mirakl est le leader des solutions logicielles pour le e-commerce. Nous offrons aux entreprises une suite unique de solutions leur permettant de transformer en profondeur leur e-commerce et de stimuler une croissance durable et rentable.

Depuis 2012, Mirakl accompagne les acteurs B2C et B2B avec une technologie de pointe, sécurisée et évolutive, pour :

Digitaliser leurs activités et élargir leur offre via la marketplace ou le dropship,

Simplifier la gestion des catalogues et des paiements fournisseurs, améliorant ainsi l’efficacité opérationnelle,

Augmenter la rentabilité grâce au retail media.

Nous nous engageons également à créer un environnement inclusif et collaboratif, où chaque collaborateur peut s’épanouir et contribuer pleinement à notre réussite commune.

Chiffres clés

  • Fondée en 2012 et membre du French Tech Next40.

  • +750 collaborateurs représentant plus de 40 nationalités à travers le monde.

  • +450 clients B2C et B2B répartis dans plus de 40 pays, parmi lesquels Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M et Sonepar.

  • Levée de fonds en Série E de 555 millions de dollars, portant sa valorisation à plus de 3,5 milliards de dollars.

  • +9 bureaux dans le monde : Paris, Barcelona, Bordeaux, Boston, London, München, New York, Sydney, Tokyo.

Nos valeurs

Travailler chez Mirakl, c’est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et bienveillants. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes – et Mirakl dans son ensemble – si uniques et dynamiques.

Chez Mirakl, nous adoptons 5 valeurs conçues pour orienter la manière dont nos équipes collaborent et interagissent les unes avec les autres :

💡 Work Hard Together : Nous croyons en l’importance du travail d’équipe et de la collaboration comme fondements de notre succès.

🏆 Get Things Done : Nous privilégions l’action et l’efficacité pour atteindre des résultats impactants.

🚀 Go Above & Beyond : Nous relevons les défis avec proactivité et visons toujours l’excellence.

🎓 Succeed Through Expertise : Le partage des connaissances et l’apprentissage continu sont au cœur de notre culture.

🤝 Satisfy & Empower Clients : Nous sommes engagés à assurer la réussite de nos clients.

Au quotidien, ces valeurs se traduisent par des actions concrètes qui guident notre manière de travailler, de progresser et de nous connecter les uns aux autres.

Job Description

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

Your Impact:

As the Customer Success Manager, you will drive the success of Mirakl’s most strategic platforming initiatives across Australia, New Zealand, and Southeast Asia. You will lead, mentor, and develop a team of at least two full-time employees, ensuring Mirakl’s value proposition is delivered at the highest level to C-suite executives and senior stakeholders. By building relevant industry use cases and guiding your team in consultative selling, you will play a pivotal role in shaping Mirakl’s go-to-market strategy and accelerating sales cycles for our clients.

This is a hybrid role in our Sydney, Australia office.

What you will do at Mirakl:

  • Lead, manage, and coach a team of at least two full-time employees, providing mentorship, regular feedback, and development opportunities to drive team and individual success in the APAC region.
  • Deliver compelling business cases, workshops, analytics, and impactful presentations to C-level prospects, ensuring alignment with strategic sales objectives.
  • Guide prospects and clients in deep-diving into marketplace strategy, sharing key operational impacts, and assessing marketplace potential in their business context.
  • Manage a portfolio of Retail and Direct-to-Consumer customers, focusing on their successful adoption and utilization of the Mirakl platform.
  • Build and nurture relationships with senior stakeholders within client organizations, acting as a trusted strategic advisor and subject matter expert.
  • Establish commercial action plans to help clients maximize marketplace performance from development through scale-up.
  • Act as a subject matter expert on change management initiatives for clients implementing marketplace models.
  • Prepare and present Quarterly Business Reviews to executive stakeholders, outlining performance, opportunities for growth, and potential blockers.
  • Share best practices around seller onboarding, management, and optimization strategies.
  • Represent the APAC team at select external events and meetings, sharing the Mirakl platform message and acting as a thought leader in the marketplace ecosystem.

What Mirakl is looking for in a Candidate:


  • Bachelor’s degree required; advanced degree a plus.

  • 7+ years of industry experience in consulting, e-commerce, or strategic roles.

  • Demonstrated ability to lead, motivate, and develop high-performing teams.

  • Strong analytical and creative problem-solving skills, ideally with experience in financial modeling.

  • Excellent business acumen with a strategic mindset and a proven ability to champion change management.

  • Outstanding presentation and communication skills, especially in front of high-level executive customers.

  • Experience with Direct-to-Consumer eCommerce strategies and marketplace business models is highly valued.

  • Highly organized, structured, and proactive, with a proven “can-do / will-do” attitude.

  • Ability to adapt to different corporate environments, industries, and cultures, particularly within Australia, New Zealand, and Southeast Asia.

  • Willingness to travel within the APAC region (up to 20-30%).

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

Additional Information

  • Contract Type: Full-Time
  • Location: Sydney
  • Experience: > 7 years
  • Possible partial remote