EMEA Onboarding Specialist

About

A propos

Mirakl est le leader des solutions logicielles pour le e-commerce. Nous offrons aux entreprises une suite unique de solutions leur permettant de transformer en profondeur leur e-commerce et de stimuler une croissance durable et rentable.

Depuis 2012, Mirakl accompagne les acteurs B2C et B2B avec une technologie de pointe, sécurisée et évolutive, pour :

Digitaliser leurs activités et élargir leur offre via la marketplace ou le dropship,

Simplifier la gestion des catalogues et des paiements fournisseurs, améliorant ainsi l’efficacité opérationnelle,

Augmenter la rentabilité grâce au retail media.

Nous nous engageons également à créer un environnement inclusif et collaboratif, où chaque collaborateur peut s’épanouir et contribuer pleinement à notre réussite commune.

Chiffres clés

  • Fondée en 2012 et membre du French Tech Next40.

  • +750 collaborateurs représentant plus de 40 nationalités à travers le monde.

  • +450 clients B2C et B2B répartis dans plus de 40 pays, parmi lesquels Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M et Sonepar.

  • Levée de fonds en Série E de 555 millions de dollars, portant sa valorisation à plus de 3,5 milliards de dollars.

  • +9 bureaux dans le monde : Paris, Barcelona, Bordeaux, Boston, London, München, New York, Sydney, Tokyo.

Nos valeurs

Travailler chez Mirakl, c’est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et bienveillants. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes – et Mirakl dans son ensemble – si uniques et dynamiques.

Chez Mirakl, nous adoptons 5 valeurs conçues pour orienter la manière dont nos équipes collaborent et interagissent les unes avec les autres :

💡 Work Hard Together : Nous croyons en l’importance du travail d’équipe et de la collaboration comme fondements de notre succès.

🏆 Get Things Done : Nous privilégions l’action et l’efficacité pour atteindre des résultats impactants.

🚀 Go Above & Beyond : Nous relevons les défis avec proactivité et visons toujours l’excellence.

🎓 Succeed Through Expertise : Le partage des connaissances et l’apprentissage continu sont au cœur de notre culture.

🤝 Satisfy & Empower Clients : Nous sommes engagés à assurer la réussite de nos clients.

Au quotidien, ces valeurs se traduisent par des actions concrètes qui guident notre manière de travailler, de progresser et de nous connecter les uns aux autres.

Job Description

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

Who We Are

Mirakl Connect is our platform that accelerates e-commerce growth and profitability by seamlessly connecting sellers and partners to a global network of Mirakl-powered marketplace and dropship platforms.

Your Impact

As a Customer Onboarding Specialist on the Mirakl Connect team, you will play a key role in directly onboarding new customers onto the Connect platform. You’ll be the primary point of contact guiding customers through their first interactions with the platform—ensuring a smooth, timely, and successful setup. Your work will focus on hands-on enablement: configuring accounts, educating users, and troubleshooting onboarding blockers in real-time. You’ll also empower our Marketplace clients to onboard their own sellers by equipping them with the tools, training, and resources they need to scale independently.

What You’ll Do at Mirakl

  • Serve as the front-line resource for new Connect customers, guiding them step-by-step through the onboarding process.
  • Lead onboarding sessions, answer platform questions, and directly support configuration and setup activities.
  • Monitor onboarding progress for each customer and proactively remove friction to drive fast and effective activation.
  • Train Mirakl Platform customers on how to onboard their own sellers to Connect, providing clear documentation and enablement materials.
  • Maintain detailed records of onboarding stages, timelines, and key actions taken—helping to optimize team operations and performance reporting.
  • Host onboarding webinars and live walkthroughs to support new user activation at scale.
  • Coordinate with internal and external partners on technical setup or background tasks that support onboarding progress.
  • Provide structured feedback to improve onboarding flows, training materials, and customer experience across all touchpoints.
  • Stay up to date on new Connect features to ensure onboarding guidance reflects the latest platform capabilities.
  • Be a trusted, responsive partner to new customers—ensuring their first touchpoints with Mirakl Connect are productive, supportive, and aligned with our brand values.

What Mirakl is Looking for in a Candidate

  • Bachelor's degree in Business, Marketing, Finance, or related fields; advanced degrees are a plus.
  • 2+ years of experience in customer success, customer support, or account management within a fast-paced, dynamic environment.
  • Proven track record in working directly with customers to educate and/or onboard them onto a new solution.
  • Excellent communication and presentation skills, with the ability to handle challenging customer interactions.
  • Entrepreneurial spirit and a strong drive to succeed in a fast-growing company.

#LI-Remote

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: Bachelor's Degree
  • Experience: > 2 years
  • Possible partial remote