Account Manager (FX & Payments)

Who are we?

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Key figures

• 350+ employees across 14 offices in 11 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €80M in revenue in 2025, with a target of around €100M in 2026
• Profitable for nearly two years
• Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation, dynamic hedging products…) that set us apart from traditional FX providers.
• You'll join a young, high-energy team in London's financial hub, with the opportunity to collaborate with colleagues across Europe.
• iBanFirst is profitable and backed by long-term investors:
  • Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning
  • In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions

Joining iBanFirst means joining a profitable, international, fast-growing tech company. It's a chance to learn, grow, and make a real impact in a company expanding aggressively across Europe.

The Role

Recruitment Context

This is a growth hire driven by team restructuring and our continued UK expansion. You will be joining at an exciting moment: iBanFirst UK is scaling aggressively, with a new Head of Desk joining the team in May and 8 FX Sales Executives actively pushing new business. The UK business is targeting 30–40% growth per year, and the Account Management team is at the core of that ambition.

Manager & Team

You will report to Joseph Calnan, incoming Head of Desk (joining May 11th).

You'll be joining a UK dealing team of 6 people, including 3 Account Managers and 3 Partnership Account Managers, working hand-in-hand with a growing Sales team of FX Sales Executives.

What will you do?

At iBanFirst, Account Managers are the backbone of our client relationships. You won't be cold-calling — you'll be handed a portfolio and trusted to make it grow. Your job is to become the go-to expert for your clients: advising them on FX markets, executing transactions with precision, and ensuring they get maximum value from the iBanFirst platform.

Task breakdown (indicative):

• 50% — Client relationship management: Daily contact with clients, market commentary, quoting spot and forward transactions, managing portfolio health and retention
• 30% — Cross-sell & upsell: Identify opportunities to deepen product usage, grow wallet share, and introduce clients to new iBanFirst features
• 20% — Internal collaboration: Working closely with Sales, Compliance, Treasury, Risk, and Settlements teams to ensure smooth onboarding, due diligence, and execution

Key responsibilities:

• Manage and grow a portfolio of SME and mid-market clients, maximising revenue and ensuring strong retention
• Quote prices on spot and forward transactions, providing clients with best-value execution and hedging solutions as well as broader treasury services
• Share market insights and economic perspectives with clients to position yourself as a trusted advisor on FX markets
• Cross-sell and upsell across the iBanFirst product suite
• Collaborate with the Sales team to support new business and smooth client onboarding
• Work with Compliance and Due Diligence teams to ensure accounts are up to date
• Coordinate with Treasury, Risk, and Settlements teams to guarantee seamless trade execution
• Meet weekly and monthly activity targets and revenue KPIs

Role Objectives

First 3 months:

• Get fully up to speed on the iBanFirst platform, products, and internal processes
• Take ownership of your initial portfolio and establish strong day-to-day client relationships
• Hit activity targets (call volume, time on client conversations)

First 6 months:

• Grow portfolio revenue through consistent cross-sell and upsell activity
• Operate autonomously on client interactions and FX execution

First 12 months:

• Take on additional clients from the Sales team as the book grows
• Be recognized as a trusted, high-energy presence within the team and by clients
• Progress toward a higher AM Grade, with a clear trajectory in a fast-growing market

What do you bring?

Experience:

• 2 to 4 years of experience in FX, international payments, or financial services in a B2B client-facing role
• Proven track record managing client relationships and driving revenue
• Experience in a fintech, payments company, or FX brokerage is strongly preferred

Skills/Knowledge Required :

• Strong FX knowledge: comfortable quoting spot and forward transactions, full understanding of the yield curve and its impact on forward pricing
• Market awareness: you follow macroeconomic news, geopolitical developments, and their impact on FX markets — clients expect you to be their eyes and ears
• Outstanding communication skills: polished, articulate, and confident across phone, email, and in-person interactions
• High energy and positive presence: you light up the room, bring enthusiasm to every client call, and thrive in a fast-paced environment
• Sales mindset: you're proactive, persuasive, and naturally look for opportunities to deepen client relationships
• Comfortable with technology and its application in corporate FX functions.
• Comprehensive understanding of compliance and risk frameworks
• Fluent English (full professional proficiency required)

What do we offer?

• Permanent contract
• Office location: London
• Work policy: Full-time in the office (5 days/week). Flexibility for exceptional personal circumstances (medical appointments, etc.).
• Base salary: £50,000 – £65,000 depending on experience
• Bonus: Up to £30,000 per year performance-based

Benefits & perks:

• Be part of a true pan-European FX player present in 14 markets — a unique network to serve international businesses
• Work with a market-leading product suite, including innovative instruments like the Dynamic Forward
• Collaborate with colleagues across European offices, with opportunities to visit other cities and work with AMs from across the network
• Join a young, energetic, and ambitious team at a pivotal moment of UK growth (targeting 30–40% per year)
• Pension scheme
• Private health insurance
• Vitality membership — 50% off gym memberships and exclusive health perks
• £100/month lunch contribution (Deliveroo, 5 days a week)
• Participate in company-wide events, team offsites, and social activities

This isn't just a job — it's a launchpad for a high-growth FX career in one of Europe's most ambitious fintechs.

Recruitment Process

1. Screening call with Malorie Petitjean (Talent Acquisition Specialist)

— 30 minutes – remote (video)

— Purpose: General fit, motivation, salary expectations, availability

2. Interview with Vivek Savani (Country Manager)

— 20 minutes – remote (video)

— Purpose: First business assessment, role fit, initial FX market knowledge

3. In-office interview – London

— ~45–60 minutes – in-person

— Purpose: In-depth assessment of FX knowledge, market awareness, sales approach, and team fit. You may meet other members of the Account Management team during this visit.

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